Skip to main content

Have a Question?

Frequently Asked Questions

Here you’ll find answers to the questions we receive most often.

BRAND

Safety is our priority. You have our commitment that every JOHNSON’S baby product is safe, when used as directed.

All of our ingredient choices are supported by the best available science, as well as by research from our global team of scientists. In our laboratories, we go well beyond basic screening to ensure that we meet, or exceed, government regulatory standards. It’s a rigorous assessment process that leaves nothing to chance.         

All of our ingredients play a key role in making products that are 100% gentle for your baby’s sensitive skin, hair, and eyes. Our products are non-toxic and non-carcinogenic.

In fact, we follow a stringent 5-level safety assurance process, which we would request you to take a look at, by visiting the below link:

https://www.youtube.com/watch?v=w67aAX-ZmR0

All our products, designed especially for baby, are gentle and mild. All our products adhere to the

JOHNSON'S BEST FOR BABY™ Standard and are 100% Gentle.

These standards are embodied in our five-level safety assurance process which is guided by leading scientific and medical experts from around the globe. Johnson & Johnson products comply with regulatory requirements in every country or region where our products are available.

Johnson & Johnson endeavors to exceed regulatory requirements, if we feel it is best for baby and 100% Gentle.

Proven scientific methods are used to assess the ingredients used in our products and to ensure, based on the evidence, that all ingredients are safe and appropriate for baby.

As we develop new formulations, we reject those prototypes that do not meet standards. Comprehensive assessment of the final formulation ensures that our marketed product is safe, mild, gentle, and appropriate for baby. Informed by our knowledge of consumer behavior and experiences, our product safety labelling and packaging are designed to instruct on best-use, as well as prevent possible misuse.

Certainly, JOHNSON’S® Baby products, which come with TRIPLE BABY PROTECTION™, will be quite vital in the socio-emotional development of the baby as these are very safe, mild, and effective. These products will be useful in enhancing the multi-sensorial stimulation experience, provided by the mother to the baby. 

For example, JOHNSON’S® TOP-TO-TOE® is a mild, pH-neutral liquid wash, which not only cleans the baby, but also reduces the hardness in tap water. As we know, the hardness in water can cause eczema and other skin problems. Baby skin, being three times thinner than adult skin, is more prone to these problems. 

Similarly, the JOHNSON’S® Baby Oil has the optimal co-efficient of friction as compared to natural oil. Hence, it is useful during baby massages, stimulating the sense of touch and helping babies bond with their parents better.

We usually use fragrances in our products to leave skin with that beautiful “baby” scent that parents love.

The power of fragrance is real – fragrance can enhance the bond between a parent and their baby and support the development of baby's senses. Studies have found that use of products with fragrance can reduce infant stress, crying and enhance sleep, as well as enhance engagement between a mother and baby.

Fragrances are neither more nor less safe than other ingredients. Each molecule of a fragrance still needs to be individually assessed for safety. As part of our Safety and Care Commitment, fragrances, like all other ingredients in our products, are evaluated through our five-step safety assurance process to ensure high quality, and gentle ingredients make it into our products. Some products claim they are “fragrance-free”. “Fragrance-free” or “unscented” means a product has no

odour, but synthetic ingredients are often added to mask odours.

JOHNSON’S® gentle fragrances are free of fragrance allergens* to minimize potential skin sensitization and allergic reactions. Our fragrances are stringently tested and safe and meet the highest grade standards of the International Fragrance Association (IFRA) IFRA (Grade A) , so that parents can feel confident about the ingredients on our label.

*List of fragrance allergens as identified by the Scientific Committee on Consumer Safety of the European Commission. 2012.

Although we think that using natural and naturally derived ingredients is important, there are times when synthetic ingredients are a better alternative.

It’s important to remember that not all natural ingredients are safe. Certain ingredients can be affected by unpredictable changes in quality and can be subject to contamination, and some of the strongest known allergenic substances come from plants.

Natural and naturally derived ingredients are used in our products, but only if they meet our strict quality standards.

JOHNSON’S® brand does not test on animals. In fact, none of Johnson & Johnson Consumer Companies conduct testing of personal-care and cosmetic products on animals, unless otherwise mandated by local regulatory authorities.

Due to delayed blink and tear reflexes, babies are less able than adults to protect their eyes and rinse out harsh substances. This is something we're very conscious of, and it's why we created our NO MORE TEARS® range.

Our No More Tears® formula turned shampooing from a job into a joy and transformed bath time into playtime.

It tells moms and dads that the product is gentle, safe, and mild for their babies’ developing skin and eyes.

For a product to earn our NO MORE TEARS stamp, it must pass through four strict stages of testing:

Ingredient and formulation review

Pre-clinical safety evaluation

Human ocular test

Medical review

We do not use numbing agents in any of our products. No More Tears® products are specially formulated to control the size of the cleansing ingredients. When formulated correctly, the cleansers form a structure too large to penetrate skin or eyes. A simple concept that requires a combination of expertise and the best ingredients to get just right.

We do this to make sure it's as mild as can be on your baby's sensitive eyes, and only then do we give it the special stamp that's been trusted by generations of moms.

J ohnson’s products unlike many CLINICALLY TESTED products are CLINICALLY PROVEN MILD which means our products undergo and pass 4 skin allergy tests. Our products undergo 8000 clinicals and tested 5.5 lakh parents globally.

A baby's skin is much more delicate than an adult's, and it requires a bit of extra-special care. This is why we make sure that every single JOHNSON'S Baby product is clinically proven mild, and that it can carry this unique stamp.

To earn this stamp, a product needs to pass through four strict clinical tests. These tests are done to minimize

  • Irritation

  • An allergic reaction

  • Irritated skin when exposed to sunlight

  • An allergic reaction when exposed to sunlight

Conducting these tests is a process that can take many months and thousands of hours. Only after a product has passed all four will we stamp it Clinically Proven Mild , and allow it to be used on your little one's delicate skin.

As the baby experts, JOHNSON’S® Baby is trusted the world over for our commitment to protecting babies’ delicate skin. The JOHNSON’S® Baby TRIPLE BABY PROTECTION™ promise is our commitment to providing care that is SAFE, MILD, and EFFECTIVE. It’s our promise that our products are dermatologically and clinically proven to contain only the safest of ingredients, are mild enough for baby’s sensitive skin, and effectively care for their healthy skin and hair development.

No - JOHNSON'S® products have always been formulated to the strictest of safety guidelines.

However, our products are constantly improved in light of new research as well as the needs of moms and dads. We have always taken your questions and concerns into consideration. To ensure all moms can have peace of mind when using JOHNSON'S® products, we have spent the last two years reformulating our products.

We're proud to release improved formulas, which are allergy-tested, as well as free of phthalate and paraben.

Being mild and designed especially for a baby, JOHNSON’S® products help in the routine care of the baby. 

Research reveals that routine touch and massage by a parent or loving caregiver is critical to a baby’s growth and development, communication and learning. The JOHNSON’S® Brand is at the forefront, highlighting the importance of enhanced daily care rituals that help your loving touch gently stimulate your baby’s senses and nurture his developing mind. 

Over the years, we've listened to feedback and carefully studied how moms interact and bond with their babies. These insights help us design our products that assist you with everyday baby care needs — from skin and hair care to even routines that help your baby sleep better.

Yes, the formulations are similar across the globe. Because we apply the same rigorous safety standards in all countries where we operate, you can be confident that every policy will be applied to the products you use, no matter where you live in the world.

Yes, all the products packages are recyclable, except JOHNSON’S® Baby Skincare Wipes.

Yes, JOHNSON’S® products are formulated to be mild and gentle, which can be preferred by adults with sensitive skin. In fact, we know that many adults purchase our lotions, baby oil and powder to use on themselves.

Allergens are a big concern for parents and known allergens are always changing. Our formulas were already free of known allergens, but we pushed further in choosing to keep potential and an expanding list of allergens [26 ] out of our formulas.

PRODUCT USAGE

Thank you for using JOHNSON’S.

And you are right, one should avoid inhalation of any product when it comes to your little one.

Some of the ways in which you can help in avoiding excess inhalation are:

  • Pour powder directly onto adult’s hand, away from the face, before smoothing onto the skin

  • Keep powder away from child’s face to avoid accidental inhalation.

  • Avoid contact with the eyes

  • Close tightly after use and store in a cool, dry place

In case of accidental inhalation of any product, please consult your doctor

JB Soap is 100% safe and CLINICALLY PROVEN MILD based on 4 specific skin irritation tests. It is tested for skin reaction, allergic reaction, impact of sunlight, and efficacy of the ingredient.

A baby's skin is very delicate and rashes to newborns can happen on account of multiple reasons. Your newborn’s skin must adapt from the water-like environment of your womb to the dryer environment after birth. The transition isn’t immediate, and your baby’s skin will continue to develop long after birth, which makes his skin more delicate than yours.

In addition, your baby’s immune system is still developing, so there’s also a greater potential for infection, which could result in rashes, spots, bumps, etc. on account of multiple reasons like clothes, temperature of the water for bathing, environment, diet, incorrect massaging/bathing techniques etc.

Moreover, many babies are prone to sensitive skin and thus end up with dryness and rashes. If your baby has extra delicate skin we recommend JOHNSON'S® Top-to-Toe Baby Bar which is specially designed & Clinically Proven Mild for babies with extra delicate skin. It helps maintain the perfect moisturized skin and is perfectly pH balanced.

Yes! Every particle in JOHNSON’S® Baby Powder is carefully made to keep your newborn comfortable and has passed over 30 safety and quality tests.

JOHNSON’S brand does not test on animals. In fact, none of Johnson & Johnson Consumer Companies conduct testing of personal-care and cosmetic products on animals, unless otherwise mandated by local regulatory authorities.

Yes, JOHNSON’S products are formulated to be safe, mild and gentle, which can be preferred by adults with sensitive skin.

For nearly 125 years our formulas have been specially designed for baby's unique and delicate skin, but our products are also great for kids and adults too! In fact, we know that many adults purchase our lotions, baby oil and powder to use on themselves.

Yes, the formulations are similar across the globe. Because we apply the same rigorous safety standards in all countries where we operate, you can be confident that every policy will be applied to the products you use, no matter where you live in the world. The basic product formulations for the same variant are identical across countries. Some markets may have more or different variants compared to India leading to the common misconception that the products sold in India are different compared to the ones sold abroad.

JOHNSON'S products have always been formulated to the strictest of safety guidelines.

JOHNSON’S® already uses fewer ingredients than most baby products and all our products are CLINICALLY PROVEN MILD and pass the 5-level safety process.

However, today’s parents want even fewer ingredients. Therefore, we went even further and reduced the number of ingredients in our portfolio by nearly 50%. We constantly keep evolving our formulations basis scientific advancement and changing preferences of parents.

We're proud to release improved 100% gentle formulas, which are allergy-tested, as well as free of paraben, phthalate, sulfates and dyes.

Our products have become gentler from inside. 

Our formulations have been improved. There are no harmful chemicals such parabens, phthalates, sulfates in our products. Our new range has no synthetic colors /dyes. Additionally, our gentle fragrances are free of allergens to minimize potential skin sensitizations and allergic reactions..

Our products have also changed from outside.

They now come with a safety lock. You need to peel the lock to use the product.

The bottles are easier to hold and all products can be used with one hand.

With the launch of our newly reformulated products, the old formulations will no longer be manufactured. However, we are confident that you will truly love your experience with our new products, and all that they have to offer.

Yes! Every particle in JOHNSON’S Baby Powder is carefully made to keep your newborn comfortable and has passed over 30 safety and quality tests.

JOHNSON’s® Baby Powder is asbestos-free and contains only U.S. Pharmacopeia (USP) grade talc, which meets the highest quality, purity and compliance standards.

Cosmetic talc is safe for use, and that is the most important guiding principle for every product we offer. There are a few resources you can access or direct your families and friends to for more information:  

•Facts about Talc:  www.factsabouttalc.com

•JOHNSON’S® Safety: https://www.johnsonsbaby.in/safety

•Johnson & Johnson Consumer Safety: https://www.safetyandcarecommitment.com/

GENERAL

We absolutely love looking at the beautiful baby pictures our consumers send to us; however, all casting for our advertising is coordinated through our advertising agencies. These agencies in turn work with many professional talent agencies in selecting models used for our ads. We do not choose any of the models. You might want to contact a reputable modeling agency in your area to pursue your idea of having your child in advertising.

Thanks for thinking of us; however, for security reasons, we do not accept pictures, attachments or downloaded files from the Internet to our secure location.

Although all of us enjoy looking at baby pictures, please note that we do not choose any of the models for JOHNSON'S Brand advertising.

JOHNSON'S Brand hires advertising agencies who in turn work with a variety of different professional talent agencies in selecting the models used for our ads. You might want to contact a reputable modeling agency in your area to pursue your idea of having your child in advertising.

Yes, JOHNSON’S products are formulated to be safe, mild and gentle, which can be preferred by adults with sensitive skin.

For nearly 125 years our formulas have been specially designed for baby's unique and delicate skin, but our products are also great for kids and adults too! In fact, we know that many adults purchase our lotions, baby oil and powder to use on themselves.

Moms around the world trust JOHNSON’S® to care for their babies

We are committed to working with moms, healthcare experts and scientists to ensure our products continue achieving the highest standards in safety, quality and care.

Learn how love and science come together to make every JOHNSON’S® product better for your baby